Global Data privacy policy

STATUTORY REGULATIONS

This Policy includes the minimum standards for data privacy applicable to Chatbot Builder. This Policy is primarily derived from the General Data Protection Regulation (EU GDPR) framework.

PRIVACY PRINCIPLES

Chatbot Builder performs the role of a data transmitter during the course of business. As a data transmitter, we transmit information on behalf of another group company or a third party. Chatbot Builder does not process sensitive PII data like credit card numbers, social security numbers etc.

CHOICE AND CONSENT

Where required by law, Chatbot Builder obtains consent from individuals and uses that consent as the basis for the processing of PII, including to collect, use, retain, or disclose such data. Individuals are given the choice to opt-in or opt-out of this procedure.

For all contact or data forms hosted on Chatbot Builder, if required by the user and the law of the concerned geography, the user is allowed to add opt-in widgets with clear data privacy statements for end user’s reference. When required, opt-out widgets can also be added by the user.

Also Chatbot Builder’s double opt-in feature allows you to obtain consent from individuals twice, once when filling out the form and the second opt-in can be handled via email confirmation, where the user receives an email confirming their interest in joining your email list.

INFORMATION COLLECTED OR CONTAINED IN Chatbot Builder CREATED BY USERS

All the PII or any other type of information that the user might obtain through or upload on the Chatbot Builder Website will be subject to our privacy policy. Even though Chatbot Builder operates and manages the Website, as well as the storage of the information, the user is responsible and the rightful owner of said information. Chatbot Builder is committed to:

LIMITATION OF LIABILITY

In no event will Chatbot Builder, or its suppliers or licensors, be liable with respect to any subject matter of this agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to Chatbot Builder under this agreement during the twelve (12) month period prior to the cause of action. Chatbot Builder shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law:

• Processing the PII that the user might collect through or upload on the Website with the only purpose of operating and managing the platform and being able to provide the services requested by the user, not using the PII for any other purpose except when expressly authorized by the user.
• Not disclosing the PII to any third party except:

• In those cases in which Omniengage collaborates with third parties, who process PII on behalf of Omniengage, in order to provide the services and, in particular, for the operation of the platform, as well as for the storing of the PII, in which case those third parties are required to maintain at least the same level of confidentiality that we maintain for such PII, and to implement other adequate technical and organisational measures to prevent the unauthorized or illegal processing of the information and the accidental loss, destruction or impairment of the same
• When it is required by a competent authority in the exercise of its duties (for example in order to investigate, prevent or take action regarding illegal activities
• As otherwise required by law

• Destroying the PII or returning it to the user once the provision has been fulfilled.
• Implementing and maintaining the adequate technical and organisational measures to prevent the unauthorized or illegal processing of the PII and, in particular, of the data, as well as the accidental loss, destruction or impairment.
• All users have the option to notify their visitors of the data that would be gathered during their interaction and the visitor can choose to accept or reject this.

USE, RETENTION AND DISPOSAL

All data collected by Chatbot Builder is used expressly for legitimate business activities and for purposes consented to by the individual. Chatbot Builder only uses data in strict adherence to contractual, regulatory and applicable laws.

COLLECTION

Chatbot Builder collects data in a fair, transparent, and lawful manner. As such, we adhere to the following guidelines:

• All personal data that is collected will be subject to tokenization, encryption, data vaulting (where required) and key management.
• Collect the minimum data required to support an Chatbot Builder business activity or as mandated by law;
• Collect data in a fair and non-deceptive manner;
• Collect data directly from the individual, when possible;
• Where required by local law, obtain explicit consent from individuals, prior to the collection of sensitive information (e.g. race, ethnic origin, health details, sexual orientation etc.); and

RETENTION

Chatbot Builder does not retain data any longer than is absolutely necessary. The retention period for data is determined by:

• The purpose of the data collected,
• The fulfillment of that purpose, and
• Mandatory adherence to local, state and national regulations.
• All personal data that is retained will be subject to tokenization, encryption, data vaulting (where required) and key management.

As part of our retention practices, Chatbot Builder documents and tracks:

• Retention periods, as mandated by any contractual and/or regulatory requirements;
• The mode of storage, archival and backup of data collected; and
• Approval-based disposal procedures (e.g. destruction and redaction) and exceptions to these procedures.

DISPOSAL, DESTRUCTION AND REDACTION OF DATA

Chatbot Builder’s Data Retention and Disposal Policy require managerial approval for the disposal, destruction and deletion of any data. Our disposal, destruction and redaction procedures prevent the recovery, theft, misuse or unauthorized access of data.

RIGHT TO BE FORGOTTEN

Any user who previously consented to being added to an email list can request to remove and delete all their information permanently. An Chatbot Builder user can easily delete any lead data directly from the Chatbot Builder analytics tab.

ACCESS

All individuals are given access to review, update or correct their PII. The mode of access to this information is clearly communicated to the individual within an appropriate timeframe. Where required by law, Chatbot Builder will respond to requests from individuals to provide them with information relating to the data, we hold about them. Access to data may be denied if an unreasonable request is made, subject to local laws. If access is denied, Chatbot Builder provides the reason and a point of contact for further inquiry to the individual.

DISCLOSURE TO THIRD PARTIES

Chatbot Builder may disclose data to third parties as a part of normal business operations. Such third parties must adhere to our appropriate privacy clauses. Third parties are mandated to handle all data in accordance with the following:

• Third parties must ensure equal care and adequate levels of protection; and
• Appropriate security measures must be implemented to safeguard the data; and
• The data must only be processed in accordance with our instructions.

SECURITY

Chatbot Builder has implemented physical, administrative and technical security measures across the organization which are designed to prevent data loss, unauthorized access to data and misuse, disclosure, alteration, damage or destruction of data. We fully understand that the data collected from individuals should be protected. Therefore, we train our employees on the privacy policy as well as information security procedures regarding the appropriate access, use, and disclosure of data. Chatbot Builder also conducts periodic risk assessments on our processes, information systems and third parties. Chatbot Builder has in place an incident response plan with trained personnel to respond to, investigate and mitigate the impact of any incident. Chatbot Builder also maintains adequate plans for business continuity management, as well as disaster recovery processes for testing databases, servers, information systems and processes that handle data.

We will strive to prevent unauthorized access to your information, however, no data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure. We will continue to enhance security procedures as new technologies and procedures become available.

We strongly recommend that you do not disclose your password to anyone. If you forget your password, we will ask you for your email and send you an email containing a link that will allow you to reset your password.

Please remember that you control what information you provide while using the Services. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any information in your possession for the use of the Services. Always be careful and responsible regarding your information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the information you provide to others through the Services. Similarly, we cannot assume any responsibility for the content of an information or other information which you receive from other users through the Services, and you release us from any and all liability in connection with the contents of any information or other information which you may receive using the Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the information or other information provided by any third party. You release us from any and all liability in connection with the use of such information or other information of others.

QUALITY

Chatbot Builder informs individuals that they have a responsibility to provide accurate, complete and relevant information in order to maintain the quality and integrity of all data. Individuals may contact our designated personnel for any updates or corrections. Individuals may verify and challenge the accuracy and completeness of their data and have it amended or deleted if appropriate. Additionally, Chatbot Builder has a system in place to record the date, edits, validation and verification of all data collected, maintained and updated.

MODIFICATION OF PRIVACY POLICY

This Privacy Policy may be modified, without said modification involving any prejudice to the privacy of the user or the confidentiality of the information the user might collect through or upload on the Chatbot Builder Website.

DISPUTE RESOLUTION

Dispute resolution will be conducted as part of the Dispute resolution program established by JAMS.

CONTACT US

If you have any questions or suggestions regarding our Privacy Policy, please contact us questions@chatbotbuilder.net

We will get back to you as soon as possible.