Choosing between Chatbase and ChatbotBuilder? While Chatbase excels with its free tier and flexible credit system perfect for startups, ChatbotBuilder offers pro features from the start for customer support, like higher bot allowances and consistent training capacity. Read more to find out the best software for you.
Access to professional features from the start
Chatbot Builder can get you more advanced capabilities even at the $25 entry point. This includes Nudge Messaging when user becomes inactive and Conversation Initiation Messages to guide users through the conversation loop. Chatbot Builder’s chatbot conversation design is well-thought out and receptive to different user inputs.
Better value proposition for serious users
Chatbot Builder has professional features at the start – at $25 focusing on delivering higher-end capabilities rather than basic functionality. Native Zapier integration for lead automation, maximum training capacity for AI bot, GDPR and source identification to name a few.
More straightforward scaling path
Chatbot Builder has clearer differentiation between plan levels, making it easier to know when to upgrade.
Avail Pro Features from the Start
Chatbot Builder has a pricing philosophy of “professional features from the start” giving all customers premium experience without limits.
Start with a free trial before committing to full $25 with chatbot builder.
Simplicity in Usage Tracking
Chatbot Builder provides a simpler way to track usage and plan for budgeting and scaling.
- Simpler understanding – direct message counts vs credit conversion.
- Better planning – clearer visibility for budgeting and scaling.
- Less complexity – no need to manage or calculate credits.
Start with More Bots
Based on the bot creation limits, the benefits of choosing Chatbot Builder over Chatbase are:
- Higher starting capacity – 5 bots vs 1 bot in basic plan.
- Better value for teams/agencies managing multiple clients.
- More room to experiment with different bot versions without hitting limits.
- Greater scalability potential with unlimited bots at Enterprise level.
The main advantage is getting more bots from the start, making it better for businesses needing multiple chatbots.
Take Advantage of Maximum Training Capacity
Need to figure out your training capacity? You’ll be updating your bots with new data regularly, expanding your business needs, and probably running several bots at once. Chatbot Builder gets that having enough capacity from day one is more convenient.
- Consistent high capacity – 11M character limit across all plans vs varying limits.
- No need to upgrade for more training data.
- Better value in lower tiers compared to Chatbase’s 400,000 limit.
- Equal training potential regardless of plan choice.
- More flexibility to create comprehensive chatbots from the start.
Chatbot Builder gives you a maximum training capacity (11M characters) right from the beginning, while Chatbase makes you upgrade for this.
Comparison: Chatbase vs Chatbot Builder
Pricing & Basic Features
| Feature | Chatbase | Chatbot Builder |
| Free Tier | ✅ | Free 14 Day Trial |
| Starting Price | $0 | $25 |
| Pricing Tiers | ✅ 4 Tiers | ✅ 3 Tiers |
Capacity & Limits
| Feature | Chatbase | Chatbot Builder |
| Bot Creation | ❌ 1-10 bots | ✅ 5-unlimited |
| Message System | ❌ Credit-based | ✅ Direct message count |
| Training Capacity | ❌ 400K-11M chars | ✅ 11M chars all plans |
| Message Volume | ✅ Up to 40K credits | ❌ Up to 30K messages |
Common Features
| Feature | Chatbase | Chatbot Builder |
| Custom Branding | ✅ | ✅ |
| API Access | ✅ | ✅ |
| File Upload / URL Training | ✅ | ✅ |
| Analytics Dashboard | ✅ | ✅ |
| Multi-language Support | ✅ | ✅ |
